1. Introduction
Welcome to QueueLess India. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (qpi_app) and our website.
2. Information We Collect
To provide our virtual queuing services, we collect certain essential details from you, including:
- Personal Identification Details: Your name and phone number (required for authentication and queue token association).
- Preferences: Custom selections such as your preferred language (English/Hindi) and notification settings.
- Queue Data: Information regarding the business queues you join, including timestamps, token numbers, positions, and ratings/feedback submitted.
3. How We Use Your Information
We use your data strictly to enable and optimize the virtual queuing services:
- To associate you with a queue token and keep your spot secured case-insensitively.
- To push real-time called notifications and SMS turn alerts when the business owner serves next.
- To synchronize and persist your settings (like Hindi language translations preference) across your sessions using cloud databases.
- To allow you to review and submit premium star ratings and feedback for the business owners.
4. Data Sharing & Security
We do NOT sell, trade, or share your personal information with third parties for marketing purposes. Business owners only see your name and token number when you are actively waiting in their queue. Your data is stored securely using cloud firewalls and encryption protocols.
5. Your Rights
You hold the right to inspect, edit, or request the deletion of your personal data at any time. You can view your recent history on the profile page or update your preferences. For data deletion requests, contact us at support@queuelessindia.com.